DHL is one of the world’s leading providers of logistics services. DHL’s international network connects more than 210 countries and territories around the world.
Background
Only those who are qualified and fast on the market can stand out from the competition and secure the decisive market shares. Therefore, demanding parameters had to be taken into account. Both in technical terms and with regard to user guidance. On behalf of DHL, Micromata programmed an online franking service that makes it possible to pay for parcels and parcel stamps online – highly available and 100% secure.
Implementation
DHL Online Franking generates 50 PDFs per second. It is also available 24/7/365 and runs very efficiently even with high data loads. Thanks to its scalability, it can also be expanded as required and the quantity can be increased at any time.
For the user, the application is easily and conveniently accessible via the Internet. Clearly arranged screens guide the customer via a secure connection through the product selection, to the entry of address data, to payment, and all the way to the printout of the prepaid shipping slip on the customer’s own printer.
The customer selects a product, adds recipient and sender data, pays via PayPal or POSTPAY, prints out the stamp, books a pickup or drops off the package directly at the post office. eBay customers can take advantage of a very special service. They no longer have to enter their shipping data manually, but transfer it to the DHL application with just a few clicks. In the process, security is 100% guaranteed for all parties.
DHL online franking is an important competitive differentiator for us and a central adjusting screw in our multi-channel strategy. The choice of the right IT realizer was critical for success in order to obtain an application that is as flexible as it is performant. The decisive criteria for working with Micromata were our good experience from previous projects, their PDF expertise and, of course, the convincing offer.
The Micromata team did an excellent job in implementing the application. Especially the enormous understanding of topics and the proactive development of solution approaches enabled us to stay on time, on scope and on budget.
Henning Endruscheit, Department Manager DHL IT Parcel.
